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What benefits and costs are used to compute return-on-investment (ROI)?

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-benefits include cost savings associate...

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What are the elements of a software process (SPI)framework?

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-Set of characteristics that must be present if an effective software process is to be achieved -Method for assessing whether those characteristics are present -Mechanism for summarizing the results of any assessment -Strategy for assisting a software organization in implementing those process characteristics that have been found to be weak or missing

What activities make up the roadmap activities for software process improvement?

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-Assessment and gap analysis -Education and training -Selection and justification -Installation/migration -Evaluation

What characteristics need to be exhibited by organization to improve its software process?

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Management commitment and support for SPI,staff involvement throughout SPI process,process integration into organization culture,customizable SPI strategy,solid management of the SPI project

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