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Exam 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager

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Question 41

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Teachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers.Teachers Credit Union is implementing a(n) ______ change.

A) radically innovative
B) reactive
C) adaptive
D) proactive
E) innovative

F) All of the above
G) A) and E)

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Question 42

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A _______ often puts organizational development into practice.

A) transformative consultant
B) catalytic consultant
C) counselor
D) change agent
E) training specialist

F) B) and E)
G) B) and D)

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Question 43

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This question contains two parts;be sure to answer both.First,describe the seven steps in creating an effective innovation system.Next,explain how you would implement each of the seven steps at the company you manage,AppsRUs,which specializes in creating easy-to-use smartphone apps that help businesspeople manage their daily schedule,contacts,and sales leads.

Which of the following is not an inside force that indicates organizational change might be needed?

_______ is the process by which a company compares its performance with that of high-performing organizations.

During tax-preparation time,the store's accounting department may work similar hours.Although accounting employees are in a different department from stockroom and sales employees,it's reasonable to expect that the accounting employees wouldn't be terribly upset by the temporary change in hours because they've seen it in effect elsewhere in the store.This is an example of innovative change.

As owner and senior accountant at a tax preparation firm,Mark is changing the work schedule of all employees,including managers and accountants,for the months of March and April,the company's busiest time.He is requiring everyone to work on weekends,just as he has during the tax-preparation season for the last ten years.Mark should expect that his employees will be

This question has two parts;be sure to answer each.First,describe the difference between proactive and reactive change,contrast how managers act in each type.Which type of change is better? Second,imagine that you own a dogwalking service,Paws.How might you be proactive in terms of managing your business?

Which types of behaviors by managers might indicate a need for change?

An innovative change involves ______ complexity,cost,and uncertainty.

A(n) ______ innovation is a change in the way a product or service is conceived,manufactured,or disseminated.

Which of the following is not a factor that affects the level of resistance to change?

At Toys 4 Tiny Tots,employees know that during the December shopping season they are often required to work different schedules,weekends,and overtime.The December work schedules at Toys 4 Tiny Tots is an example of a(n) ______ change because workers have experienced it in the past.(They experience it every December. )

Which of the following jobs are least likely to be taken over by automation?

Suppose a soft-drink company,Loco Cola,is conducting a force-field analysis to determine which forces could facilitate a proposed change (the introduction of a new lemon-lime soda) and which forces could act against it.Which of the following would Loco Cola consider a counterthruster?

Define the four types of innovation.Give an example of each.

A process innovation is a change in the appearance or the performance of a product or a service or the creation of a new one.

According to the systems model of change,which of the following is not an input?

Describe what OD is and what it can be used for.

Sparkling Clean,Inc.is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs,coupled with satisfactory ratings on random inspections to ensure quality.This system is new to the organization,and it is an example of __________ change.